After Getac’s cutting-edge technological solutions were incorporated into Hertz Global Holdings, Inc.’s (NASDAQ: HTZ) operations, its stock value increased by a substantial 22%, to $4.21 as of the last check today. HTZ’s customer service experience has significantly improved as a result of this advancement, particularly at airport sites.
Enhanced Customer Support with Rugged Solutions
At a few U.S. locations, Hertz Global has unveiled Getac’s rugged hardware and software solutions, most notably the UX10 rugged tablet. By doing away with human processes, this new technology seeks to expedite the airport pickup and drop-off process. As a consequence, agents are better equipped to serve more clients quickly during busy periods, reducing wait times and improving overall service quality.
Features Designed to Increase Operational Efficiency
The customized UX10 tablets feature several key components to meet Hertz Global’s specific needs. These include certificates guaranteeing the device’s resilience in harsh environments, a barcode scanner for instant access to client reservation data, and a camera to record vehicle damage. The devices are covered by a three-year warranty, which reduces the possibility of downtime and guarantees continuous servicing.
Additionally, the integration of the Getac Device Monitoring System offers HTZ real-time visibility into device performance. This system tracks device usage, monitors those in need of repair, and helps assess the need for replacement equipment, offering time and cost savings.
Seamless Integration with Hertz Global Platforms
In addition to enhancing the rental experience, Getac’s technology works flawlessly with Hertz Global’s current setup. Effective inventory management and vehicle damage evaluations are now possible thanks to the rugged tablets’ syncing with HTZ’s digital Vehicle Information Reporting Systems (VIRS). Monitoring maintenance alerts, such recall warnings or oil change notifications, may help improve the operational process.
A Technological Advancement to Gain a Competitive Advantage
Hertz Global has greatly improved its operational efficiency and customer service skills by implementing Getac’s solutions. HTZ is better positioned to compete in the quick-paced rental vehicle industry because of its technology-driven strategy, which also increases customer happiness and employee efficiency.