After launching its ground-breaking Smart Ordering speech AI solution at every Torchy’s Tacos location, SoundHound AI, Inc. (NASDAQ: SOUN) saw a sharp increase in stock price, climbing 30.34% to $13.23. This strategic alliance represents a significant breakthrough in the automation of restaurants and the effectiveness of customer service.
Smart Ordering: Torchy’s Tacos Reimagines Convenience
Famous for its “Damn Good Tacos,” Torchy’s Tacos has completely incorporated SoundHound’s cutting-edge Smart Ordering technology into its business processes. Torchy’s complete menu has been used to train this state-of-the-art speech AI system, which enables it to execute highly personalized orders like the Green Chile Queso and Trailer Park Taco with ease. Customers can speak naturally to place their orders, and the system ensures instant and precise recognition.
The AI-driven system is capable of managing all incoming calls, simultaneously processing multiple orders and answering queries about menu items, store hours, allergen details, and daily specials. This functionality enables Torchy’s staff to focus on in-store services and food preparation, enhancing the overall guest experience.
Benefits for Customers and Staff Efficiency
By adopting Smart Ordering, Torchy’s Tacos offers guests an effortless way to place accurate and timely orders. The system ensures that the high service standards customers expect are maintained while enabling team members to operate more efficiently. This enhanced operational capacity allows staff to elevate the dining experience further, aligning with Torchy’s mission of delivering exceptional customer engagement.
Expanding AI Solutions in the Restaurant Industry
SoundHound continues to scale its AI-powered restaurant solutions, with its voice AI technology already implemented in over 10,000 restaurant locations. The company’s phone ordering system has successfully handled over 100 million customer interactions, processing hundreds of millions of dollars in food orders.
A recent SoundHound study indicates that nearly 80% of U.S. diners believe AI voice assistants will dominate food ordering in the near future. This reflects a growing demand for automation, convenience, and accuracy in the restaurant industry, positioning SoundHound as a leader in transforming how establishments interact with their customers.